Zerorez

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Healthy Home.

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F.A.Q.

What is Powered Water®?

Zerorez® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. Powered Water® acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean, unlike traditional carpet cleaners. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly. In short, the Zerorez® patented cleaning process means your carpets stay cleaner longer and dry faster.

Do you have a guarantee? What does it cover?

Zerorez® offers a thirty-day Gotta Love It Guarantee®! If you are unsatisfied for any reason within 30 days after your cleaning we will gladly return to your home and re-clean the areas you are not happy with.

Does Zerorez® Clean Other Things Besides Carpet?

Because Zerorez®’s Patented Powered Water® technology works incredibly well on all surfaces, we are proud to offer other services. We offer our core services, which include: Carpet Cleaning Upholstery Cleaning Carpet and Upholstery Fabric Protector Tile, Grout, Stone Cleaning and Sealing Countertop Cleaning and Sealing Each franchise determines what services they want to offer, so please check with your local franchise to see if they offer other services like Leather Cleaning, Duct Cleaning, Carpet Repairs, Area Rug Dusting and Washing, etc.

Do you clean air ducts? What is the cost?

Some franchises offer Duct Cleaning services. Please check with your local franchise to see if they offer duct cleaning and for a quote for your Duct Cleaning needs.

Do I Have To Be Home For The Cleaning?

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

What days are you open?

For our residential customers, most franchises are open Monday through Saturday. Check with your local franchise for their hours of operation.